Privacy Policy

Zen Garden Homes Ltd (“we”, “us”, or “our”) operates the website https://zengardenhomes.co.uk.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

1. Who We Are

Zen Garden Homes Ltd
20 Wenlock Road
London
N1 7GU
United Kingdom

Contact: https://zengardenhomes.co.uk/contact

We are the data controller responsible for your personal information.

2. Information We Collect

When you submit a form on our website we may collect:

  • Name
  • Email address
  • Phone number
  • Message or enquiry details

This information is submitted voluntarily through our website contact forms.

Forms are processed using the SureForms plugin and are stored securely in the website database and sent to our email.

3. How We Use Your Information

We use the information you provide to:

  • Respond to enquiries
  • Provide information about our property services
  • Communicate regarding potential business opportunities
  • Provide services you request

We do not sell or rent your personal data to third parties.

4. Payments

Our website does not process payments directly.

If you decide to work with us, payments may be arranged separately using secure third-party payment processors such as Stripe.

These payment providers have their own privacy policies governing the processing of your payment data.

5. Cookies

Our website uses cookies to improve functionality and analyse traffic.

Cookies may be set by:

  • WordPress core functionality
  • Google Analytics
  • Website performance optimisation tools

We use CookieYes GDPR Cookie Consent to manage cookie preferences and allow visitors to control their cookie settings.

You can manage or withdraw your consent at any time via the cookie banner.

6. Analytics

We use Google Analytics via Google Tag Manager to understand how visitors interact with our website.

Google Analytics may collect information including:

  • IP address
  • Device type
  • Browser information
  • Pages visited
  • Time spent on the website

This data is anonymised where possible and used only to improve our website and services.

Google’s privacy policy can be found here:
https://policies.google.com/privacy

7. Email Delivery

Emails sent through the website are delivered using secure third-party email services including:

  • Brevo (SMTP email delivery)
  • Mailgun

These providers process email data solely to deliver messages and maintain email reliability.

8. Security

We take reasonable steps to protect your information.

Security measures include:

  • Website firewall and malware protection via Wordfence Security
  • Spam and bot protection using Google reCAPTCHA
  • Regular website backups via UpdraftPlus

While we take security seriously, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Provide requested services
  • Meet legal obligations

If you request deletion of your data, we will remove it where legally possible.

10. Your Data Protection Rights

Under UK GDPR you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Request transfer of your data

To exercise any of these rights, contact us at:

https://zengardenhomes.co.uk/contact

11. Third-Party Services

Our website uses the following third-party services which may process limited data:

  • Google Analytics
  • Google Tag Manager
  • Brevo
  • Mailgun
  • Wordfence
  • Google reCAPTCHA

Each service has its own privacy policy governing the use of data.

12. Changes to This Policy

We may update this privacy policy from time to time.

13. Contact Us

If you have any questions regarding this Privacy Policy or your data, contact:

Zen Garden Homes Ltd
20 Wenlock Road
London
N1 7GU

Contact: https://zengardenhomes.co.uk/contact